Privacy Policy

Last Updated: 12 January 2026

Introduction

Colney Island Studios (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.colneyislandstudios.co.uk and use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request a quote
  • Subscribe to our newsletter or mailing list
  • Register for an account or create a profile
  • Communicate with us via email, phone, or other channels
  • Participate in surveys, contests, or promotions

This information may include:

  • Name and contact details (email address, phone number, postal address)
  • Company name and job title
  • Project requirements and preferences
  • Any other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and general location data
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed and time spent on pages
  • Click-through data and interaction with website features
  • Device identifiers and characteristics

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing habits to deliver relevant advertising and retargeting campaigns across other websites and platforms you visit

We may use tracking pixels and cookies from advertising platforms (such as Google Ads, Meta/Facebook, LinkedIn) to show you relevant advertisements after you’ve visited our website. These retargeting technologies allow us to remind you about our services as you browse other websites.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

To opt out of interest-based advertising and retargeting:

  • Adjust your settings on individual advertising platforms (Google, Meta/Facebook, LinkedIn)
  • Visit www.youronlinechoices.com (EU) or www.aboutads.info (US)
  • Use browser privacy features or ad-blocking extensions

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To respond to your inquiries and communicate with you
  • To send you marketing communications, newsletters, and updates (with your consent)
  • To personalize your experience on our website
  • To analyze website usage and optimize performance
  • To deliver targeted advertising and retargeting campaigns across other websites and platforms
  • To detect, prevent, and address technical issues or security threats
  • To comply with legal obligations and enforce our terms and conditions

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

  • Consent: You have given clear consent for us to process your data for a specific purpose
  • Contract: Processing is necessary for a contract we have with you
  • Legal Obligation: Processing is necessary to comply with the law
  • Legitimate Interests: Processing is in our legitimate interests and doesn’t override your rights

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance
  • Analytics services (Google Analytics 4, Ahrefs)
  • Contact form management (Formidable Forms)
  • Email marketing platforms
  • Customer relationship management (CRM) systems
  • Advertising and retargeting platforms (Google Ads, Meta/Facebook Ads, LinkedIn Ads)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Specific Third-Party Services We Use:

  • Google Analytics 4: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

  • Ahrefs: We use Ahrefs for website analytics and SEO performance monitoring. This service may collect data about your visit to help us improve our website’s performance.

  • Formidable Forms: We use Formidable Forms to manage contact forms on our website. Information you submit through our forms is processed and stored through this service.

  • Advertising and Retargeting Platforms: We may use advertising platforms such as Google Ads, Meta/Facebook Pixel, and LinkedIn Ads to deliver targeted advertisements to you across other websites and social media platforms. These services use cookies and pixels to track your visit to our website and show you relevant ads for our services as you browse other sites. You can opt out of interest-based advertising through your ad platform settings or by visiting www.youronlinechoices.com or www.aboutads.info.

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

  • Contact form inquiries: 2 years from last contact
  • Client project data: Duration of engagement plus 7 years (for legal/accounting purposes)
  • Newsletter subscribers: Until you unsubscribe
  • Analytics data: 26 months

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you and receive it in a structured, commonly used format.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions.

Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Objection

You have the right to object to our processing of your personal information based on legitimate interests.

Withdraw Consent

If we are processing your information based on consent, you have the right to withdraw that consent at any time.

Marketing Communications

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (SSL/TLS)
  • Secure server infrastructure
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom or other countries where our servers or service providers are located. These countries may have data protection laws different from those in your country of residence.

For users in the EEA, we ensure appropriate safeguards are in place for international transfers, such as Standard Contractual Clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the “Last Updated” date at the top of this policy
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Colney Island Studios
Email: hello@colneyislandstudios.co.uk
Phone: 07511891210
Address: 25 The Crescent, Cambridgeshire, PE19 1EH

For users in the EEA, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.


Your continued use of our website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.