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Terms and Conditions

Last Updated: 12 January 2026

Introduction

Welcome to Colney Island Studios (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.colneyislandstudios.co.uk (the “Website”) and the services we provide.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

Definitions

  • “You,” “Your,” “User” refers to the individual or entity accessing or using our Website and services
  • “Services” refers to all design, branding, marketing, and related services we provide
  • “Content” refers to all text, images, graphics, logos, and other materials on our Website
  • “Agreement” refers to any contract for services entered into between you and us

Use of Website

Permitted Use

You may use our Website for lawful purposes only and in accordance with these Terms. You agree not to:

  • Use the Website in any way that violates any applicable local, national, or international law or regulation
  • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website
  • Transmit any advertising, promotional materials, or unsolicited communications (“spam”)
  • Attempt to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website
  • Use any automated system, including “robots,” “spiders,” or “offline readers,” to access the Website
  • Introduce viruses, trojans, worms, or other malicious code
  • Interfere with or disrupt the Website or servers or networks connected to the Website
  • Impersonate or attempt to impersonate us, our employees, another user, or any other person or entity

Age Restrictions

Our Website and services are not intended for individuals under the age of 18. By using our Website, you represent that you are at least 18 years old.

Intellectual Property Rights

Our Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Colney Island Studios or our content suppliers and is protected by United Kingdom and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
  • You may store files that are automatically cached by your web browser for display enhancement purposes
  • You may print or download one copy of a reasonable number of pages for your own personal, non-commercial use

User-Generated Content

If you submit any content, ideas, or materials to us (including through contact forms, emails, or other communications), you grant us a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, modify, adapt, publish, and display such content for business purposes, including marketing and promotion of our services.

You represent and warrant that:

  • You own or have the necessary rights to submit the content
  • The content does not infringe any third-party rights
  • The content does not contain any unlawful, harmful, or objectionable material

Work Product and Deliverables

Upon full payment for services rendered:

  • Client-Specific Work: Original designs, content, and materials created specifically for you under a service agreement will be transferred to you, subject to the terms of that agreement
  • Pre-Existing Materials: Any templates, code libraries, frameworks, or other materials we created prior to or independently of your project remain our property
  • Third-Party Materials: Licenses for any third-party assets (fonts, stock images, plugins, etc.) must be obtained separately as specified in your agreement

We reserve the right to use completed projects in our portfolio and marketing materials unless otherwise agreed in writing.

Services

Service Scope

We provide design, branding, marketing, and related professional services as described on our Website and in individual service agreements. Specific deliverables, timelines, and fees will be outlined in separate agreements or proposals.

Proposals and Quotes

All proposals, quotes, and estimates are valid for 30 days from the date of issue unless otherwise stated. We reserve the right to modify pricing and service offerings at any time.

Client Responsibilities

To ensure successful project delivery, you agree to:

  • Provide timely access to necessary materials, information, and feedback
  • Respond to requests for clarification or approval within agreed timeframes
  • Designate a primary point of contact for project communication
  • Ensure you have the authority to approve work and make payments
  • Provide accurate and complete information about your business and project requirements

Delays caused by failure to meet these responsibilities may result in project timeline extensions and potential additional fees.

Payment Terms

Pricing

All prices quoted are in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate where applicable.

Payment Schedule

Payment terms will be specified in individual service agreements. Typical payment structures include:

  • Deposit: A deposit (typically 50%) is required before work commences
  • Milestone Payments: For larger projects, payments may be structured around specific milestones
  • Final Payment: Final payment is due before delivery of final files and transfer of rights

Late Payment

Invoices are payable within 14 days of the invoice date unless otherwise agreed. Late payments may incur:

  • Interest at a rate of 8% above the Bank of England base rate per annum
  • Suspension of work until payment is received
  • Retention of all work product and intellectual property until full payment is made

Cancellation and Refunds

  • Before Work Begins: Projects may be cancelled with full refund of any deposit paid
  • After Work Begins: Deposits are non-refundable. You will be charged for all work completed to date
  • Completed Work: No refunds are provided for completed work or delivered milestones

We reserve the right to terminate a project with written notice if payment terms are not met.

Warranties and Disclaimers

Our Warranties

We warrant that:

  • Services will be performed with reasonable skill and care
  • We have the right to provide the services offered
  • Our work will not knowingly infringe upon third-party intellectual property rights

Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND
  • WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
  • WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE
  • WE DO NOT GUARANTEE SPECIFIC RESULTS FROM OUR SERVICES, INCLUDING WEBSITE TRAFFIC, SALES, OR SEARCH ENGINE RANKINGS

Third-Party Services

We may recommend or integrate third-party services, platforms, or tools. We are not responsible for the performance, availability, or terms of service of any third-party providers.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

Exclusions

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Business interruption
  • Loss of goodwill or reputation
  • Any other commercial damages or losses

This applies regardless of the cause of action, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

Cap on Liability

Our total aggregate liability arising out of or related to these Terms or the services provided shall not exceed the total amount paid by you for the specific services giving rise to the claim in the 12 months preceding the claim.

Exceptions

Nothing in these Terms shall exclude or limit our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under applicable law

Indemnification

You agree to indemnify, defend, and hold harmless Colney Island Studios, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your breach of these Terms
  • Your use of our Website or services
  • Content or materials you provide to us
  • Your violation of any third-party rights, including intellectual property rights

Confidentiality

Mutual Obligations

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our relationship, except:

  • Information that is publicly available
  • Information required to be disclosed by law
  • Information disclosed with written consent

Duration

Confidentiality obligations survive termination of any agreement and continue for a period of 3 years.

Termination

By Either Party

Either party may terminate a service agreement with written notice if:

  • The other party materially breaches these Terms or the agreement
  • The other party becomes insolvent or enters bankruptcy proceedings

Effect of Termination

Upon termination:

  • You must pay for all work completed to date
  • We will provide work completed up to the termination date
  • All intellectual property rights remain as specified in these Terms
  • Confidentiality obligations continue

Survival

Provisions relating to intellectual property, confidentiality, payment, warranties, limitation of liability, and indemnification survive termination.

Links to Other Websites

Our Website may contain links to third-party websites that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of or reliance on any third-party website.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified by:

  • Posting the updated Terms on this page
  • Updating the “Last Updated” date
  • Sending an email to registered users (where applicable)

Your continued use of the Website following any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and us regarding the use of our Website and services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, pandemic, or failures of third-party services.

Notices

Any notices required under these Terms should be sent to:

Colney Island Studios
Email: hello@colneyislandstudios.co.uk
Address: 25 The Crescent, Cambridgeshire, PE19 1EH

Notices sent by email are deemed received when sent. Notices sent by post are deemed received 3 business days after mailing.

Dispute Resolution

Informal Resolution

Before initiating any formal proceedings, parties agree to attempt to resolve disputes through good faith negotiations for a period of 30 days.

Mediation

If informal resolution is unsuccessful, parties agree to attempt mediation before pursuing litigation. The costs of mediation shall be shared equally.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Colney Island Studios
Email: hello@colneyislandstudios.co.uk
Phone: 07511891210
Address: 25 The Crescent, Cambridgeshire, PE19 1EH

By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.